We need an extraordinary team member who thrives as part of a fast-paced team and takes pride in their ability to succeed while delivering value to our customers. Be challenged by innovation and grow professionally by solving one of the most interesting challenges impacting businesses across the globe.
The Opportunity
The Customer Success Manager is a high visibility role that plays a vital part in the growth of the company. This individual is the single point of contact for our customers and is responsible for customer delight by prescriptively leading the execution of client engagements and successfully managing the customer journey. To perform this role successfully, you need to be a hands-on solution focused individual that can manage Bank and Direct customer engagements, quickly learn the product, and articulate its business value to customers while ensuring that engagement tasks are planned, executed, and tested thoroughly. To be successful in our Customer Success organization, all team members will have cross-functional responsibility across the organization to work with other teams and contribute to our company maturity and product. They are expected to be highly "hands-on" with the product.
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