Director of Projects and Quality Assurance

Job Locations US-CT-Bridgeport
Posted Date 2 months ago(10/24/2023 1:56 PM)
# of Openings


Connecticut based Fortune 500 company is looking for a Director of Projects and Quality Assurance to join their growing team and deliver successful outcomes to their client.  


Project Management

  • Operations project management – lead or be involved with all operational optimization activities within the account.
  • Project implementation and ongoing execution – for all services including mail, shredding, scanning, overnight accommodations, etc.
  • Identify process improvement opportunities for the business operations where technology could play a role in the solution.


Business Process

  • Business process compliance – identify and follow machines design for all aspect of services provided to client as outlined in the MSA.
  • Act as the voice of the customer internally; as the steward of customer service, work cross-functionally with internal functional departments to ensure Services are maximized for availability and productivity for the client.



  • Problem Solver – deepen knowledge of business complexities to effectively identify key operational issues, determine root causes and develop sustainable solutions
  • Communicator – prepare report-outs for presentation during client business reviews, internal quarterly business reviews, and as required.



  • Liaise with IT technical support, and other areas of the business to ensure client satisfaction.
  • Intervene with vendor technology teams where necessary to resolve problems or/escalations.
  • Serve as the clients’ subject matter expert (SME), providing guidance and addressing challenges.
  • Serve as the primary interface to manage and resolve any Technology related Service situations.
  • Manage resolution of incidents and problems in the field, and act as escalation point for urgent and complicated support.
  • Business continuity planning and execution in conjunction with appropriate business and technology groups


Qualifications – Knowledge, Skills, and Abilities required:

  • Strong interpersonal and written/oral communication
  • Ability to influence and collaborate with others to coordinate activities and accomplish
  • Proven project management skills and experience; strong financial acumen
  • Strong computer skills; able to build effective
  • Strong presentation and public speaking skills
  • Proven ability to lead, develop and impact high performance
  • Ability to communicate and work well with cross-functional teams and at all levels in the organization (internal and external)
  • Ability to handle multiple priorities from diverse levels of
  • Results-oriented focus to ensure delivery of operational reports and services in an accurate, complete, and timely fashion.
  • Self-starter, self-driven, with a high level of self-initiative and the ability to prioritize, work independently and manage time effectively.


Education/Experience required:

  • Bachelor's degree in a technical discipline, Project Management, Operations, or related field
  • Industrial Engineering experience (or similar), including preferably *Kaizen, Lean, or Six Sigma
  • Experience in IT strategy and execution, systems design, configuration, information security and deployment
  • Experience in project management, business process analysis, or advanced business intelligence or analytics a plus.


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