Client Success Manager

Job Locations US-VA-Alexandria
Posted Date 3 weeks ago(3/9/2023 5:09 PM)
# of Openings


Clowder is looking for a Client Success Manager to join their growing team.  Clowder is the #1 Mobile Engagement solution for communities. It was established in 2017 to fill a very obvious engagement gap found throughout most professional communities. We knew very early on we had a mobile platform like no other. One that could instantly propel organizations into modernization. Our mission however goes beyond developing amazing apps - it's always been about connecting people. Connecting people to those within their industry, to important news and resources, and to the organizations that matter most to them.


We mostly serve associations, non-profits and member groups who have a desire to grow membership and in particular attract younger members, through year-round member engagement. Our product is newer at just over 2 years old but quickly became the market leader. We established the term Apps-as-a-service (AaaS) removing the pain of app development.

Our environment is one best classified as "be careful what you wish for" meaning all that stuff you say you want on your resume and in the interview, you will likely have a chance to achieve. While we have a staff of 30, 20 of those are developers located elsewhere so you need to be comfortable in a small but highly nimble and productive team. We strive for a flat org. chart, so this role reports directly to the CEO.


After sales signs a new client, the long-term relationship building starts, and it starts with you. Our Client Advisors become the face and personality of our company as the bridge to our clients who we want to be highly referenceable, always and without warning or preparation. It's what they say about you and us when we're not looking. This role acts as the client QB managing their onboarding and post launch mobile app and ensuring its success. We don't just provide world class technology but rather we use our platform to solve client problems and track our own performance to prove it. You will act as the liaison with the product team and development team on behalf of your clients.


● Highly organized and comfortable using tools like Asana, You Track and Slack to stay organized and share updates with the team
● Great communicator of words, ideas and solutions in both writing and verbally
● Basic technical knowledge of native mobile, API's, databases - how they work, not design them
● Follow existing process but always look for ways to improve it
● The ability to manage multiple clients at one time at varying stages of their life cycle
● Comfortable speaking with a CEO or rookie staffer
● This candidate will have at least 2 years’ experience preferably with a high growth, technology firm


Core Competencies:
● Positive attitude - not just glass half full but "let me get a 2nd glass because this one is about to overflow"
● Solution oriented - because "no" is too easy and doesn't advance the business - figure it out
● Curious - naturally thrives in trying to make everything better, faster, stronger and more efficient
● Self-awareness - crucial when serving clients and your fellow team members
● Get stuff done - thrives when tasks are being accomplished knowing there's always more
● Continuous improvement - because everything is iterative and can be improved upon, if you've ever said "this is how we've always done it", click to the next job description
● Empathy - the twin to self-awareness and drives client success, because you care
● The thrill of victory - celebrating your client's success knowing you had a hand in it
● Urgency - achieve expectations and drive to get it done sooner than later so that clients have the ability to benefit from it


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