Senior Director of Operations, Healthcare - Remote

Job Locations US
Posted Date 1 month ago(2/24/2023 5:17 PM)
# of Openings


The SCAN Foundation (TSF) is an independent public charity devoted to transforming care for older adults in ways that preserve dignity and encourage independence. Right now, there is no coordinated and easily navigated system in place to support Americans who want to live independently as they age. The time for solutions is now.  Across all the work we fund, we value projects that are bold, catalytic, and impact-oriented.  You may read more about our mission and work at https://www.thescanfoundation.org/about/.

The Job
The Senior Director of Operations is responsible for developing, implementing, enhancing, and monitoring the Foundation’s operational activities that ensure proactive and continuous quality improvement and performance. This role is responsible for the core operations of the Foundation, including systems and process improvement, reporting and impact tracking, grants management, and business operations, including finance, human resources (HR), Information Technology (IT), and other shared services with the SCAN Health Plan.

The salary range for this remote role is $160-180k, plus a full benefits package.


Systems and Process Improvement: Designs and implements operational enhancements and new ways of working related to internal processes and systems management. This requires collaborative engagement from teams across the organization to ensure effective adoption and use. This includes (but is not limited to):

  • Internal reporting and OKR/KPI tracking
  • Impact measures
  • Grants management
  • Internal and external compliance with TSF policies and procedures

Reporting & Analytics: Develops, coordinates, and manages internal operational reporting and dashboards on TSF’s objectives and key results (OKRs) and key performance indicators (KPIs). This will be a cross-functional task that engages multiple departments within TSF to create executive-level reports. This includes (but is not limited to):

  • Grants sourcing and activity pipeline
  • Partnerships developments
  • Grants management and financing
  • Evaluation and impact tracking
  • Compliance with the internal diversity, equity, and inclusion (DEI) plan

Grants Management: Assumes leadership role in Foundation’s grants management by creating and implementing workflow systems and processes, including the utilization of technology to improve productivity and efficiency, and by developing and implementing a strategic plan for managing the Foundation’s grant-making process.


Builds cross functional relationships with the Foundation’s Program Officers. Guides, monitors and captures progress and results of program activity for TSF team and senior management.


Finance: Oversees TSF financials in partnership with the SCAN Health Plan and external consultants. Responsibilities include budgeting, accounting, forecasting, investment performance tracking, and fiscal policy management. Ensures the successful facilitation and management of tax, audit, and compliance responsibilities, ensuring effective coordination with the SCAN Health Plan and tax/audit consultants.


People Management: Provides versatile leadership for a staff of 2 FTE’s. Leads and engages people to maximize individual and team performance in alignment with TSF’s mission, vision and core values.


TSF ASA: Oversees and manages the services associated with the Administrative Services Agreement (ASA) with the SCAN Health Plan (SHP), including (but not limited to) HR, Finance, and IT.


  • Act as the primary point of contact for SHP HR related to (but not limited to) compliance, benefits, annual reviews, policies and procedures, job aids, etc.
  • Ensure the coordination and management of organizational, team, and individual goals in compliance with HR standards.
  • Support the tracking and reporting of employee incentive plan (EIP) measures.
  • Oversees and executes training and development for TSF staff, supporting their continued advancement and skill development.


  • Ensure the successful migration to the cloud for TSF, including staff training, development, and IT help.
  • Maintain relationships with SHP colleagues and external resources to ensure timely resolution of IT issues.


  • Bachelor’s Degree required
  • Master's Degree, CPA preferred
  • 5 years + experience in managing contractual agreements
  • 8 years + experience in business operations
  • 5 years + experience in financial management
  • Healthcare, philanthropic, or non-profit experience is preferred
  • Strong computer skills including Microsoft Office
  • Demonstrated commitment to the Foundation’s core values, mission, and programs
  • Proven ability to work well with diverse groups and as a member of a team
  • Strong sense of priorities and objectives and a conscientious approach to problem identification and resolution
  • Navigate degrees of ambiguity and translate strategic opportunities into tangible next steps
  • Ability influencing a broad spectrum of cross-functional teams and activate them towards a common goal
  • Excellent analytical and interpretative skills
  • Excellent written and verbal communication skills
  • Strong technical skills with Microsoft Office (e.g., Word, Excel) and other applications, databases and research
  • Solid understanding of, and experience with, automated systems and business process redesign
  • Well-developed set of organizational skills
  • Proven ability to handle multiple tasks effectively and meet deadlines
  • High level of energy, motivation and personal drive
  • Confidence, courtesy, professionalism and the ability to maintain confidences

Covid-19 Vaccination Policy
To ensure a healthy and safe work environment, all employees of The SCAN Foundation will be required to be fully vaccinated. 

The SCAN Foundation is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.


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