The COO is a C-suite level leadership position that reports to the CEO and will lead all internal business operations. The individual in this position will have a deep understanding and appreciation for how to run a diversified software business, with experience in a growing SaaS (software as a service) environment. The COO is a strategic and active partner to the CEO, with primary responsibility for delivering client-focused solutions with operational efficiency and effectiveness in a people-first culture of personal and professional growth. The COO will directly oversee IT and Client Operations, as well as the Finance, Legal, and HR functions. In addition, the COO will play a pivotal role in ensuring the company achieves its growth strategy in an ethical and pragmatic manner.

The COO accomplishes their duties by effectively partnering with other members of the leadership team to ensure the business is adequately funded, the right resource model is in place, and appropriate policies and controls are utilized to minimize risk and maximize growth. A key area of focus is to ensure that client contractual terms are thoughtfully evaluated in order to determine if the long-term pricing revenue is in alignment with the company’s ROI requirements.

The COO also partners closely with his/her leadership peers to shape the vision and mission for the organization and build a robust viable business strategy for the company. He/she is responsible for developing and building a high-performance finance team, capable of delivering on all goals of the function. As a result, the individual in this position needs to know how to select, develop and coach others at all levels.

As one of the company’s senior-most leaders the COO has a meaningful impact on creating and maintaining a healthy organizational culture. He or she sets the tone for ensuring the highest level of ethics and standards are in place and never compromised. In addition, they work closely with their peer group to demonstrate and reinforce a positive culture of trust, understanding, and tolerance.

He/she must have a solutions-based approach and demonstrate a results-oriented attitude and ensure the company and its employees achieve greatness in both the present and future. Must have the ability to be a hands-on problem solver and solutions creator, to lead by example.

• Strong people and team building skills: The COO will have demonstrated prior experience building a world class team, including recruiting top talent as needed, driving a culture of accountability with clear goals, while providing support via coaching/development and succession planning. Provide leadership to all department teams to continue to support a cohesive structure and culture.
• Operational orientation: While timely, accurate execution of classic finance and accounting functions is a given, also critical will be a strong operational orientation. The successful candidate will be capable of strategically supporting the CEO and other leaders with analytics from a factbased financial perspective.
• Build Best-in-Class Finance, Legal, HR, Product and IT organizations with an ambition to support a growing SaaS enterprise. Ensure timeliness, meaningfulness and accuracy of all financial reporting and processes.
• Support the organization in driving annual organic growth in topline while ensuring positive trends in EBITDA margin.
• Develop, lead and manage the annual budget planning process. Set a cadence for the process that is clear and ensure implementation by all departmental managers.
• Manage communications with current and prospective investors, lenders, Board, auditors and other stakeholders.

• Finance and accounting excellence: The selected candidate will have 15 ormore years of experience as a successful senior executive, including as a sitting COO. She/he will be hands-on with a “roll up the sleeves” approach and will be willing to personally work with the financial and operational systems as needed.
• Prior Private Equity experience is required. It will be important to have the demonstrated capability to think like a private equity COO and anticipate requests and expectations. M&A experience and/or Series A/B Raise experience is essential.
• Risk Management: The successful financial leader will have prior enterprise risk management experience, effectively developing, managing and monitoring internal and external risks to the company.
• Technology proficiency: Significant prior experience with automated financial and accounting reporting systems as well as systems integration (e.g., Payroll, ERP, GL).
• Educational credentials: The COOmust have a Bachelor’s degree. MBA is highly desirable.