Custodial Manager, 2nd Shift

Job Locations US-PA-Philadelphia
Posted Date 2 months ago(11/9/2021 9:37 PM)
# of Openings
Facilities Management


Members of the Housekeeping team should be prepared for standards of performance that exceed most housekeeping programs including: communications and reporting requirements, process based execution, use of metrics, standards of equipment, closet, and uniform upkeep, and continuous safety and performance training. This university is a very large, decentralized operation with many stakeholders which requires successful managers to lead, build consensus, and be responsive to many, frequently conflicting needs. Adaptability and the capacity to embrace and lead change are critical as the Housekeeping department follows a continuous improvement model of refining services as processes are mastered and adopting new technology and methods as they become available.


Custodial Manager - Directly manages and supervises unionized university housekeepers’ performance of daily cleaning activities, periodic floor care project and restoration work, housekeeping related maintenance and emergency response, and event support. Operates within the scope of both Aramark and client regulations and policies, and in accordance with the union Collective Bargaining Agreement. Reports to a Custodial Director and an Area Director of Operations within the larger campus wide housekeeping operation, and has daily contact with client representatives within the assigned area.

The scope of this role includes working within a Housekeeping Services team covering a major segment of campus consisting of 2M to 5M GSF. Total Managed Volume in the range of $3M to $7M. Generally manages12 to 24 employees covering multiple buildings with one or more customer representatives. Generally works a consistent schedule of approximately 45-50 hrs per week but may require occasional flextime to additional days or hours based on needs of the customer.



Currently searching for candidates interested in 2nd shift


  • Develop and be accountable for a safety culture that creates a work environment where no one gets hurt.
  • Creates and develops relationships with client and campus community – meets routinely with customers.
  • Oversees custodial cleaning activities and provide overall direction for Front Line Employees.
  • Monitors appropriate performance objectives and standards in accordance with CBA
  • Holds staff accountable to standards of work and behavior through training, coaching, and discipline in accordance with the CBA.
  • Monitors and recommends supply needs that address service delivery requirements.
  • Conducts quality control assessments to ensure quality of work and compliance with operational processes.
  • Utilizes University payroll, overtime, and discipline systems according to expectation.
  • Reviews cleaning requests to determine material and labor to complete projects in conjunction with the Facility Director.
  • Coordinates the activities of staff in custodial operations to utilize staff, materials, and equipment in an effective and efficient manner.
  • Responsible for custodial work schedules and the accuracy of the space, equipment, and inventory information in the computerized management systems.
  • Prepare and distribute a daily shift report to key area leaders including peer managers, Custodial Directors, Director of Operations, RDM, and Client.
  • Responsible for onboarding and training of new hires. May also be asked to assist with the interview process of hourly candidates.
  • Understand, enforce, and comply with University policies and procedures.
  • Communicates with all levels in the organization, customers, client, vendors, and contractors.
  • Implement human resources policies and procedures in conjunction with the Leadership Team.
  • Ensure compliance with all OSHA regulations and other local, state, and federal government regulations.
  • Responds to the requests of the customer, client, and Aramark leadership.
  • Responsible for special event coordination and set up.
  • Stays current with cleaning technology and Aramark cleaning program
  • Knowledge of client contract and Union Collective Bargaining Agreement


  • Bachelor’s Degree in an appropriate field with a minimum of 2 years’ experience in housekeeping operations environment required.
  • Strong written and verbal communication skills are critical for regular written and verbal correspondence, report generating, customer relations interactions, and training.
  • Technical knowledge of custodial equipment, cleaning procedures, and project activities required.
  • Experience overseeing skilled, semi-skilled and non-skilled staff is required. Experience in a union environment strongly preferred.
  • P&L accountability and/or contract-managed service experience is highly desirable.
  • Computer proficiency and familiarity with common IT package including – Microsoft Outlook, Word, and Excel, computerized maintenance management systems (CMMS) – as well as capacity to learn and fully utilize the departmental time and attendance keeping system.
  • Willing and able to spend a significant portion of the day walking large areas of responsibility to actively monitor work in progress.


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